Cognos Support Work Definition


Essentially Cognos Support scope can be classified in two areas for better management:-

  • Reporting Applications Support
  • Cognos Administration

Reporting Application supports include
  • Content Management and Version Control
  • Regression Testing
  • Impact Analysis for a change
  • User Access/Query support
  • Data Analysis and Data Provisioning
  • Scheduling and Job monitoring
  • Portal Page 
  • Application support documentation including any integration
  • Audit Reporting and review for performance issues, code errors


Cognos Administration mainly includes
  • Security and Access Control
  • Advanced Settings tuning
  • Cognos Errors analysis including DQM memory monitoring
  • Product Compatibility Reviews and installs validation
  • Interim Fix Install
  • Upgrade Review
  • DR/BCP Planning
  • Integrations, File system Mount pints
  • Cleanup, alerting automation
  • Cube Builds
  • System Metrics and Dispatcher monitoring
  • Cognos Logs analysis
  • Enable Traces and open PMRs; raise RFE
  • System Capacity Planning for space, RAM, # of dispatchers, work load
  • Architecture diagram
  • Data source creation, Migrations, Sign on information, system uptime maintenance
  • Conduct or facilitate Trainings for User
  • Desktop Install configuration documentation
  • Work with Server Admin and DBAs to define backups, O/S Upgrades, DB Upgrades, Mount points


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